Shipping policy
At Customizable.com, we’re all about making your shopping experience as smooth as possible—from the moment you place your order to the day it arrives at your door. Here’s everything you need to know about our shipping and delivery process.
1. Order Availability
We take great care in managing our inventory, but occasionally, a product may become unavailable. In such cases, we’ll immediately notify you and issue a full refund using your original payment method.
2. Order Processing Time
Before your order is shipped, it undergoes processing. Orders are typically processed within 1-2 business days, which may vary depending on order volume and product availability. Please note that processing times are not included in the estimated delivery timeframe.
3. Delivery Areas
We are pleased to offer delivery services across the United States, including Hawaii and Alaska. However, we are currently unable to ship to international addresses.
4. Delivery Estimates
When you place an order, we’ll provide an estimated delivery timeframe. Please remember that these estimates begin from the shipping date and can be influenced by various factors, including your location, shipping method, holidays, and the products ordered. We appreciate your understanding as we work to get your order quickly. Customizable.com can not be held responsible for delays or lost packages due to a shipping carrier.
5. Handling Damaged Deliveries
If your package arrives damaged, please contact our customer support team at help@customizable.com or (855) 560-5669.
6. Shipping Fees
Shipping costs vary based on the size and weight of your items as welland your chosen delivery service method. Add your products to the cart and checkout to view the shipping cost. Any additional fees for remote areas or oversized items will be displayed during this process.
7. Tracking your Order
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your shipment. You can monitor the progress of your delivery in real-time, from the moment it leaves our warehouse until it reaches your door.
8. Multiple Orders
Orders containing multiple items may be received in separate packages due to varying availability and shipping locations. Each shipment will have its own tracking number, which will be emailed to you.
If you have any questions regarding your order or the shipping process, contact us at help@customizable.com or (855) 560-5669. We're happy to help!