Exchange Policy

At Customizable.com, we strive to ensure that our customers are completely satisfied with our custom packaging solutions. However, we understand that there may be occasions where an exchange is necessary. On such occasions, contact our customer service team, and we will work with you to resolve your concerns. 

This policy outlines the conditions under which exchanges will be provided.

Conditions for Exchange:

  • Authorization: To initiate an exchange, please contact us by emailing help@customizable.com. Please include your order number and photos that clearly show the issue. If Customizable.com agrees to initiate the process, an RMA (Return Merchandise Authorization) number and shipping label will be issued. Items sent back without prior approval and an RMA number will not be accepted.
  • Condition of Product: To be eligible for a return, your item must be in the same condition as when you received it. It must be unused and not tampered with from its original packaging. Partially used containers of items may not be returned unless removal was required to see that the product was defective. Items sent back to us without first requesting a return won't be accepted. You’ll also need the proof of purchase.
  • Return Window from Date of Delivery: We accept returns within seven days of delivery. Please ensure that your return package is postmarked within this timeframe.
  • Shipping or Delivery Charges: If Customizable.com approves a return, it will provide a pre-paid shipping label to return the defective item or portion of the item to us and ship you the replacement. If an item is returned to us that is not defective, the customer will be offered the option for Customizable to destroy the item or to have it returned to them. If the customer requests that an item be returned to them, they will be responsible for shipping and/or freight charges.

Return Address

All returns should be sent to the following address after obtaining an RMA number:
3010 Rollie Gates Dr
Paso Robles, CA, 93446

 

Refunds Policy

  • Approval Notification: After receiving and inspecting your return, we’ll notify you whether your replacement has been approved.
  • Refund Process: If approved, your replacement will be produced within the same time frame specified in the original order 

Defective Products Policy

If a manufacturing defect is identified and attributed to our fault, we will provide a replacement with identical specifications. To expedite the process, you can order a replacement immediately, and we’ll issue a refund once we’ve received the original product and confirmed the defect. Please note that defects must be reported within seven days of receiving your order. After this period, any potential refund will be reduced by 20% per week.

Exchange Policy

If you believe an item is defective, please return it for inspection. We will provide a replacement with identical specifications if we confirm the defect. To expedite the process, you can order a replacement immediately, and we will issue a refund once we’ve received the original item and confirmed the issue as a manufacturing defect. Please note that you must initiate the return process and obtain an RMA number before placing a replacement order.

European Union 14-day Cooling Off Period

Customizable.com does not sell consumer products, so the EU cooling-off period does not apply to our products.

Please note that all policies are subject to change without prior notice. Clients are responsible for ensuring the accuracy of their order specifications, including size, artwork, quantity, and product style. Customizable.com is not liable for any errors the client makes during the ordering process.

For any return-related queries or concerns, contact us at help@customizable.com or (855) 560-5669.