Privacy policy

Last Modified: July 29, 2025

NOTICE: We record all chats, for which you will be prompted to accept these terms and conditions.  We may also sell your personal data, except where prohibited by law.

At Customizable.com, we understand the importance of protecting your privacy and value the trust you place in us. This Privacy Policy applies to current and former visitors to our website and online customers. By visiting or using our websites, you agree to this Privacy Policy and our commitment to safeguarding your information.

This Privacy Policy explains how Customizable.com (referred to as "the Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit or use our services, make a purchase from www.customizable.com (the "Site"), or otherwise interact with us. 

In this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected under this Privacy Policy.

Please review this Privacy Policy carefully. By using or accessing any Services, you consent to collecting, using, and disclosing your information as described in this Privacy Policy. 

If you do not agree with this Privacy Policy, please refrain from using or accessing any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps that applicable law requires.  Any update to the Privacy Policy is deemed binding on the consumer, to which the consumer agrees. 

2. Our Website

Customizable provides custom solutions for various industries—from food service and cosmetics to retail and events, catering to everyone from small businesses and independent creators to large organizations.

To provide the Services, we collect personal data. You expressly consent that Customizable is the data controller responsible for this website and any personal data handling by or on behalf of Customizable.

3. Personal data which we collect from you

The personal information we collect about you varies based on how you interact with our Site and use our Services.

Information We Collect From You Directly

Information you directly provide to us through our Services may include:

  • Basic contact details such as your name, address, phone number, and email.
  • Order details, including your name, billing and shipping addresses, payment confirmation, email, and phone number.
  • Account details, including your username, password, and security questions.
  • Shopping information, such as the items you view, is added to your cart or saved to your wishlist.
  • Customer support details, including any information you include in communications with us, such as when you send a message through the Services.

Information We Collect Through Cookies

  • Technical Data includes your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology you use to access this website.

Information We Collect From Third Parties

We may receive information about you from third parties, including:

  • Vendors and service providers like Shopify support our Site and Services.
  • Payment processors collect details like bank account or card information to process payments and fulfill orders.
  • Third parties we work with may use online tracking technologies like pixels, web beacons, and cookies to collect information when you interact with our Site, emails, or advertisements.

Special Categories of Personal Data: We do not intentionally collect details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, or genetic and biometric data. We also do not collect information about criminal convictions and offenses.

Uploaded Content Data includes any image or design file you upload to our server, which will be automatically collected and saved until you delete it. Any project created will be automatically collected and saved until you delete it, but once ordered, it cannot be deleted.

4. How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, manage your account, and handle shipping, returns, and reviews.
  • Marketing and Advertising: To send marketing communications, tailor advertising, and improve our services on our Site and other websites.
  • Security and Fraud Prevention: To detect and prevent fraud or malicious activities. Keep your account credentials secure, and contact us if you suspect any issues.
  • Communicating with You: To offer customer support, improve our Services, and maintain our business relationship.

SMS

By providing your mobile phone number, you consent to receive SMS/MMS communications from Sticky Holdings LLC d/b/a Customizable.com. You may opt-out of receiving these messages at any time by replying with "STOP. To opt-out of receiving SMS/MMS messages, simply reply "STOP" to any text message you receive from us

5. How We Disclose Personal Information

  • Service Providers: We share your information with vendors for IT management, payment processing, data analytics, and shipping.
  • Business and Marketing Partners: For advertising and service provision, information is shared with partners, such as Shopify. They handle your data according to their own privacy policies.
  • Consent-Based Sharing: We disclose information when you request or consent to it, such as for product shipments or through social media integrations.
  • Affiliates: Information may be shared within our corporate group for business purposes.
  • Business Transactions and Legal Obligations: Personal data may be disclosed during mergers, bankruptcies, legal compliance, or to protect the Services and our rights.
  • Mobile Information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP. Message frequency may vary. Message and data rates may apply. 

6. Cookies

We use Cookies on our Site to enhance functionality, remember your preferences, and improve user experience. For details on the Cookies related to Shopify, visit Shopify Cookies Policy. Cookies also help us run analytics to understand and optimize your interaction with our Services. Third parties and service providers may use Cookies on our Site to tailor services, products, and advertising.  Unless specifically stated otherwise, you agree to our use of Cookies.

7. User Generated Content

The Services allow you to post product reviews and other user-generated content. If you submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.

8. Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. If you visit these sites, review their privacy policies and terms. We are not responsible for their privacy practices or the accuracy of their content. Information shared on public or semi-public venues, including third-party social media, may be visible to others and used by us or third parties. Links to these sites do not imply endorsement of their content or operators, except as disclosed on our Services.

9. Children’s Data

Our Services are not intended for children; we do not knowingly collect their personal information. If you are a parent or guardian and believe your child has provided us with their personal data, please contact us to request its deletion.

10. Security and Retention of Your Information

Please note that while we strive to protect your information, no security measures are completely foolproof, and we cannot guarantee perfect security. Additionally, information sent to us may not be secure during transit. We advise against using insecure channels to share sensitive or confidential information.

11. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances. In certain cases, we may decline your request as permitted by law.

Right to be Informed: As detailed in this privacy policy, we are obligated to inform you about how we use your personal data.

Right of Access: You can request a copy of the personal data we hold about you through a data subject access request.

Right to Rectification: You can ask us to correct any incomplete or inaccurate personal data we have about you.

Right to Erasure: Also known as the "right to be forgotten," you can request the deletion of your personal data under certain conditions unless we are legally required to keep it.

Right to Restrict Processing: In some cases, you can request that we suspend the processing of your personal data.

Right to Data Portability: You can request a copy of your personal data in a commonly used format, such as a .csv file.

Right to Object: You can object to the processing of your personal data, for example, if you disagree with us using it for direct marketing.

Rights Related to Automated Decision-Making and Profiling: You have the right to be informed about any automated decision-making or profiling we do.

12. International Users

Please note that we may transfer, store, and process your personal information outside your country, including the United States. Staff, third-party service providers, and partners in these countries also process your personal information.

13. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below or lodge your complaint with your local data protection authority.

14. Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call (855) 560-5669 or email us at help@customizable.com or contact us at:

Customizable.com
8 The Green, Suite A
Dover, DE 19901